We have taken the decision to close as of Friday 20th March following the advice given by the government and public health England. This is a moment we hoped it wouldn’t come to but we have a duty of care to our customers and team a like and consider this the best thing to do in the current circumstances.
Rest assured as soon as it is safe to do so we will be re-opening our doors. If you are due to visit us during the period of closure someone will be in touch to discuss re-arranging your game.
We thank you for your support and understanding in what is not just a difficult time for us but the whole industry, country and the rest of the world.
If you would like to discuss any existing bookings or enquire about a booking later in the year please email firstname.lastname@example.org.
During this closure we will continue to be shipping board games and where possible will also be open for collection, alongside gift vouchers with will be our main source of income due to the closure so any support is greatly appreciated. You can buy these from https://www.knowescape.co.uk/gift-shop
We wish you all the best through this crisis and hope that you and your family stay safe
Posted: 20-03-2020 @ 2000
That’s right, we just mentioned the C word. It’s time to update you on what is happening, what we are doing, and how you can help.
We are open for business and we intend to stay this way.
Right now, we are telling our team, and our customers, to keep calm, and carry on. We also understand that this will be a difficult time for you so we wanted to take this opportunity to answer a few questions which are being frequently asked surrounding the virus and our operations.
We’re also very aware that Coronavirus is impacting the entire world.
Know Escape is a family business, we’re one of the few locally that write our own Escape games, and employ a team of around seventy people, as well as a wider team who rely on us for work as we continue to design, develop, build, test and deliver some of the most engaging, exciting, fun and thrilling escape room games in the world (your words (from reviews!) not ours!)….. We started out in 2017 with one room, we now have eleven across three venues, and our first franchise is now open in West London, and another about to open shortly (watch out for big news soon!)… Things are going well for us, we’re number 1 in each town we operate, and we want you to have the very best fun.
When Coronavirus first reared its ugly head, we took precautions.
As of last Friday we doubled our alcohol based anti-bacterial hand gel offerings. There are dispenser in receptions (wall mounted dispensers which can be operated with your elbow).
Clean rooms has always been high on our agenda and anti-bac spray is used, our games masters sanitise all items handled between games with alcohol based disinfectant spray to complement our existing cleaning procedures.
All common areas and toilets are also being cleaned down multiple times a day with no wipe alcohol based disinfectant spray and disposable cloths.
At this time we have taken all appropriate measures to ensure that all of our visitors and team members are kept safe.
We’ve always employed external cleaning contractors to clean our games, Jade and Ace Cleaning continue to do an amazing job to keep our games professionally clean for you, and with our team are cleaning rooms between games, cleaning touching hot spots and all locks. Thank you for not panicking, yes, sales of Escape Rooms are down (industry wide), but we continue to do what we can.
If you find yourself in a position where you have contracted COVID-19 we will do all we can to either reschedule your booking or hold your game balance as a credit for when you are feeling better. We will be as flexible as we can to move bookings into the future where the virus means you cannot play your booked slot.
We will make it through this and out the other side and we would like to invite you to join us. Your support is why we write and build the rooms we do so as a thank you for all of your dedicated support up to now we are offering 20% off all bookings by using the code “KEEPCALM”.
The whole team wish you all the best of health and we look forward to seeing you very soon.
Lauren, Will, Justina, Matthew and all the team at Know Escape Ltd
P.S. A quick wave to our friends at Panic Rooms, Tricky Clacton and Harwich, Escape Colchester, Clue HQ Brentwood …. who are also doing what they can for customers too, in our industry, we work together – we recommend you play and book with them too. Thank you for your continued support.
Posted: 12-03-2020 @ 1150